Privacy Policy

1. Introduction and Scope

At bom4d, we recognize that privacy is a fundamental right and that protecting your personal information is essential to maintaining your trust. This Privacy Policy governs all data collection and processing activities conducted by bom4d in connection with our online gambling platform, which includes sports betting, togel (lottery betting), live casino games, slot games, and related services.

This Privacy Policy applies to:

• All users who visit the bom4d website or mobile applications, whether registered or not.
• All personal information collected through account registration, gameplay, financial transactions, customer support interactions, and marketing communications.
• All processing activities related to your personal data, including collection, storage, use, disclosure, and deletion.

By creating an account and using bom4d services, you acknowledge that you have read, understood, and consent to the collection and processing of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our platform.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a bom4d account, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (KTP number for Indonesian residents).
• Contact Information: Email address, phone number (mobile), residential address, and postal code.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account details), payment card information (if applicable), and transaction history.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Verification Documents: Copies of identification documents (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), and proof of payment method ownership as required for KYC (Know Your Customer) compliance.

2.2 Information We Collect Automatically

When you use the bom4d platform, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider, connection speed, and geographic location (country and city level based on IP address).
• Usage Data: Pages visited, time spent on pages, click patterns, navigation paths, referring/exit pages, search queries, games played, bet amounts, win/loss records, session duration, and timestamps.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your device, remember your preferences, analyze platform usage, and deliver personalized content. See Section 8 for detailed cookie information.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions that verify your payment methods and transaction details.
• Identity verification services that confirm your identity documents and detect fraudulent documentation.
• Fraud prevention services that provide risk scores and identify suspicious account activity.
• Marketing partners who provide demographic and interest data (only with your consent and only for users who opt in to marketing communications).

3. How We Use Your Personal Information

bom4d uses your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your user account.
• Processing your bets, wagers, and game participation.
• Processing deposits and withdrawals to and from your account.
• Verifying your identity and age (21+ requirement enforcement).
• Providing customer support and responding to your inquiries.
• Sending transactional notifications (deposit confirmations, withdrawal updates, bet settlements).

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Detecting and preventing fraud, money laundering, underage gambling, and other illegal activities.
• Maintaining records as required by gaming regulations and financial law.
• Responding to legal requests from law enforcement or regulatory authorities.
• Enforcing our Terms and Conditions and other policies.

3.3 Platform Improvement and Analytics

• Analyzing usage patterns to improve platform functionality and user experience.
• Conducting internal research on demographics, interests, and behavior to better understand our users.
• Testing new features and optimizing platform performance.
• Troubleshooting technical issues and maintaining platform security.

3.4 Marketing and Communications (With Consent)

• Sending promotional emails about new games, bonuses, and special offers (only if you have opted in).
• Providing personalized game recommendations based on your play history.
• Conducting customer satisfaction surveys and feedback requests.
• Sending important account updates and policy changes (you cannot opt out of these essential communications).

3.5 Responsible Gaming Support

• Monitoring gameplay patterns to identify potential problem gambling behaviors.
• Implementing deposit limits, loss limits, and self-exclusion requests as you configure them.
• Providing access to responsible gaming resources and support information.
• Preventing access to accounts during self-exclusion or time-out periods.

4. How We Share Your Information

bom4d does not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers and in specific circumstances as outlined below:

4.1 Service Providers and Business Partners

We share personal information with third-party service providers who perform services on our behalf:

• Payment Processors: To process deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay).
• Identity Verification Services: To verify your identity documents and prevent fraud during KYC procedures.
• Game Providers: To deliver casino games, slots, and live dealer experiences. Game providers may collect limited gameplay data.
• Customer Support Services: To provide 24/7 customer assistance via live chat and email.
• Data Analytics Providers: To analyze platform usage and improve user experience (data is anonymized whenever possible).
• Cloud Hosting Providers: To securely store data on cloud infrastructure with industry-standard encryption.

All third-party service providers are contractually obligated to handle your data confidentially and use it only for the specific purposes for which it was shared.

4.2 Legal and Regulatory Requirements

We may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests.
• Respond to lawful requests from law enforcement or government authorities.
• Protect our rights, property, and safety, or the rights, property, and safety of our users.
• Detect, prevent, or investigate fraud, security breaches, or illegal activities.
• Enforce our Terms and Conditions or other agreements.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have given explicit consent for such sharing, such as participating in joint promotions with partners or sharing gameplay highlights on social media (at your request).

5. Data Security Measures

bom4d takes the security of your personal information extremely seriously. We implement comprehensive technical, administrative, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

5.1 Technical Security Measures

• SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks and financial institutions.
• Data Encryption at Rest: Sensitive data stored in our databases, including passwords and financial information, is encrypted using industry-standard encryption algorithms.
• Firewall Protection: Our servers are protected by advanced firewall systems that monitor and block unauthorized access attempts.
• Intrusion Detection Systems: Automated systems continuously monitor for suspicious activity and potential security breaches.
• Regular Security Audits: Independent security experts conduct regular penetration testing and vulnerability assessments.
• Secure Authentication: Multi-factor authentication options are available to enhance account security.

5.2 Administrative Security Measures

• Access to personal information is restricted to authorized personnel who need the data to perform their job functions.
• All employees and contractors with access to personal information are bound by confidentiality agreements.
• Staff receive regular training on data protection and security best practices.
• We maintain detailed access logs to track who accesses personal information and when.

5.3 Physical Security Measures

• Our data centers employ 24/7 physical security, including surveillance cameras, access control systems, and security personnel.
• Servers are housed in climate-controlled environments with backup power systems to prevent data loss.

6. Data Retention and Deletion

6.1 How Long We Keep Your Data

bom4d retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory requirements. Specific retention periods vary based on data type:

6.2 Data Deletion

After the applicable retention period expires, we securely delete or anonymize your personal information. Deletion methods include:

• Secure erasure from databases using data wiping techniques that prevent recovery.
• Anonymization of data that must be retained for statistical or historical purposes.
• Destruction of physical copies of documents using secure shredding services.

Please note that some information may persist in backup systems for a limited time after deletion from active databases. Backup data is also subject to the same security measures and retention policies.

6.3 Account Closure and Data Deletion Requests

You have the right to request account closure and data deletion at any time by contacting our customer support team. Upon receiving your request:

• We will close your account and process any pending withdrawals.
• Personal information will be deleted in accordance with the retention periods outlined above (we cannot immediately delete data subject to legal retention requirements).
• You will receive confirmation once the deletion process is complete.

7. Your Privacy Rights

bom4d respects your rights regarding your personal information. Depending on your location and applicable laws, you may have the following rights:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You can request a copy of your data by contacting our support team. We will provide the information in a commonly used electronic format within 30 days of your request.

7.2 Right to Rectification

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly in your account settings, or contact support for assistance.

7.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information, subject to legal retention requirements. See Section 6.3 for details on account closure and data deletion procedures.

7.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as while we verify the accuracy of disputed data or while considering an objection to processing.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider (where technically feasible).

7.6 Right to Object

You have the right to object to processing of your personal information for marketing purposes at any time. You can opt out via email unsubscribe links or account settings. You may also object to processing based on legitimate interests by contacting us with your reasons.

7.7 Right to Withdraw Consent

Where processing is based on your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with "Privacy Rights Request" in the subject line. Include your full name, account username, and a description of your request. We will respond within 30 days and may require identity verification before processing your request.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember your preferences, analyze usage, and provide personalized experiences. bom4d uses cookies and similar tracking technologies to enhance your experience on our platform.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These enable core features like secure login, account access, and transaction processing. You cannot opt out of these cookies.
• Performance Cookies: Collect anonymous information about how visitors use our platform, such as which pages are most popular. This helps us improve platform functionality.
• Functionality Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.
• Marketing Cookies: Track your activity to deliver relevant advertisements and promotional content. These cookies require your consent and can be disabled.

8.3 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling essential cookies may impact platform functionality and prevent you from accessing certain features. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool (available on first visit).

9. Children's Privacy Protection

bom4d services are strictly restricted to adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. Our registration process requires users to confirm they are at least 21, and we implement age verification procedures to enforce this requirement.

If we discover that we have inadvertently collected personal information from a user under 21 years of age, we will:

• Immediately suspend the account and prevent further access.
• Delete all personal information associated with the underage account from our systems.
• Return any deposited funds to the source account.
• Void all bets and gaming activity.

If you believe we have collected information from someone under 21, please contact us immediately at [email protected] so we can take appropriate action.

10. International Data Transfers

bom4d primarily serves Indonesian residents, and your personal information is primarily stored on servers located in secure data centers within the Asia-Pacific region. However, some of our service providers and business partners may be located in other countries, which may result in international data transfers.

When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities.
• Ensuring recipient countries have adequate data protection laws.
• Implementing additional security measures for cross-border transfers.
• Obtaining your explicit consent when required by law.

By using bom4d services, you acknowledge and consent to the transfer of your personal information as described in this Privacy Policy.

11. Changes to This Privacy Policy

bom4d reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make changes:

• The updated Privacy Policy will be posted on this page with a new "Last Updated" date.
• Significant changes will be communicated via email to registered users or through a prominent notice on the platform.
• Your continued use of bom4d services after the updated Privacy Policy becomes effective constitutes acceptance of the changes.
• If you do not agree with the updated Privacy Policy, you should stop using the platform and may request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected] (use "Privacy Inquiry" in the subject line)
• Live Chat: Available 24/7 through the bom4d platform
• Response Time: We aim to respond to all privacy inquiries within 48 hours

Our dedicated privacy team will investigate your inquiry and provide a comprehensive response. For privacy rights requests (access, deletion, correction), please include your full name, account username, and specific details of your request along with identity verification.